Terms of Purchase

We currently accept the following online methods of payment: (Visa, MasterCard), bank transfer and Paypal. NOTE: Please ensure your billing address on file with your financial institution matches the billing address provided. We do not accept cash, personal checks, or COD orders. In addition, ALPHA MALE is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future. Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. ALPHA MALE reserves the right to store your personal information given to us in our secure database for business purposes. Your order confirmation will reflect the items ordered and the total amount to be charged. 

International Orders 

ALPHA MALE is proud to offer international shipping options within EUROPE. Your purchase will be totaled in EURO and include shipping fees, and appropriate taxes if necessary. Please note; ALPHA MALE is in no way responsible for any additional duties or customs fees incurred with your shipment. Duties and customs may vary per country.

Return Policy 

ALPHA MALE guarantees your complete satisfaction with every purchase. We offer a 7-day money back guarantee. If you are not completely satisfied with your purchase, you may return the unworn portion including all tags and original packaging materials. All tags and product SKU identifications are required for a full refund. To receive a full refund all items must be unworn and returned within 7-days of the date of delivery. All items must contain their original packing materials and receipt. 

Please be aware, we can only accept returns for orders placed directly through Your original order identification number will be required on all returns. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. ALPHA MALE is not responsible for damages resulting from return shipment by the customer. When you contact our Customer Service Team, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our system. Please allow two to four weeks for your return to be processed and documented in our system. Once the return is processed, it can take a number of days for the credit to post to your financial institution. 

Refund Policy 

All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for an exchange, new shipping and handling charges will be applied to your second order as applicable. 

Defective or Wrong Item Received 

It is the customer’s responsibility to contact us within 7-days of delivery if a defective or incorrect item was received. If we are not contacted until after the 7-day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.

Shipping and Delivery Terms 

Deliveries may be shipped from multiple locations. While we strive to deliver all orders as quickly as possible, we ask our customers to allow up to two weeks for delivery even though an order may be delivered in quicker time. If after two weeks, you have not received your order, please contact our Customer Service Team at (in English only). A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs. Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped. If a delivery is refused by the customer without prior authorization from ALPHA MALE a fee may be incurred for the return shipment and/or a restocking fee may be applied to any subsequent request for a refund. 

Backorder Policy 

If an item is on backorder, it may not be noted as such on our public websites. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us at (in English only) and we will give you its current status.

Thank you,

the ALPHA MALE team 

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